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Issue not showing in Backlog -- Agile

John Teal

I've used JIRA/Agile but have not administered it (created from scratch). I have a new account and have Agile. I created a Board/Project and a Sprint and created one issue which showed in the Backlog then moved it to the Sprint–great. When trying to create a second issue the same way only minutes later, the Issue now does not show up in Backlog. Can see the Issue when I click Issues (top nav-bar), but from Issues on left-bar it does not show. When I look at the properties of the one that worked and the one that didn't, each look identical to me. Help!

Accepted answers

All comments

Nic Brough -Adaptavist-

Ok, start with a look at the board filter (Go to the board, select board config near the top right, and look at the "general" tab). What, exactly, does that say? What you're trying to establish is why the second new issue doesn't match the filter.

John Teal

It says

“Saved Filter: Filter for A”

“Filter Query: project = BN ORDER BY Rank ASC”

Nic Brough -Adaptavist-

Nice simple one, good. So, I assume the new is being added into the project BN? Could you check what the issue type is for the missing issue, and try clicking on the "show on board" link on the bottom of the right-hand column? Also, check the status and resolution - specifically, is the resolution showing unresolved (in italics)

John Teal

The project of the one that works is "Demo Project WBT" with an issue of "Board Name / BN-1". Status shows as "ToDo", Resolution "Unresolved" but is NOT italisized. Is in "Sprint 1"

When I click on "Board Name" part of "Board Name / BN-1", it takes me to "Demo Project WBT" "Sprint 1"

When I go to the "Issues>Recent Issues" from the top nav-bar, I click on the arrent issue and see this:

"Demo WBT / Demo-5" above the issue name, "Sprint" is "Sprint 1" "Resolution:" is "Unresolved" and is NOT italisized.

Ra Williams

In case anyone stumbles on this and nothing above helps, I thought i'd post my own solution:

People should be aware of this small point from Jira's documentation:

"Make sure your board has multiple columns populated, JIRA Software will consider the last column that's filled in as the end column."

Essentially, you need atleast two columns on your board. In our use case, we were trying to create an external board for a vendor to use, and deleted all but one column (since they would't need to care about transitioning things). Everything was properly mapped, but nothing showed up, and the column was marked as "to do" in grey (not green). However, as expected (when you think about it), one column = last column, and in Jira last column = done/removed from backlog. Added a second column with my status in the first and bingo – instant backlog.

It's not intuitive at first that one column marked as "To Do" would still function as last column marked "Done." It's super simple, but very easy to miss if you're not combing over the resolution docs with a fine-toothed comb.

Citation: https://confluence.atlassian.com/jirakb/issues-are-not-appearing-in-boards-779159013.html

QC Tools and Admin

In my case, the "Open" status was missing from the selection in the board config so I had to update the board filter to specify all statuses in addition to the project name.

So "project = xyz" became "project = xyz AND status in ("In Progress", Closed, Open, "Ready For Retest", New, Assigned, Reopened, "In Triage")". I think this is because we use two workflows on the project and the board config only detects one of them.

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