How to find screen name using the front end screen ?

Question

Hi Everyone,

Good day!

Is there any way to find out the screen names using front end?

For eg: I have added a custom field in the screens which is not reflecting in the issue creating screen. I need to make it as mandatory field in the resolve screen. While making it as mandatory the customers are not able to create the request.

Adding Screen shot for your reference

Thank you.

Nic Brough -Adaptavist- · Answer

You will need to go to the configuration of the "Service Request" and add the missing field to it.  It's not quite a "screen" in the usual sense that Jira uses the word, it's part of the configuration request.

Javad K K · Answer

Dear @Nic Brough -Adaptavist- ,

Please note, I'm not misunderstood in the case of mandatory field. Attaching a screenshot for your ref.

I couldn't find the screen which mentioned in the screenshot as in the jira screens.

The thing is i have added a custom field for the entire screen.But,the same is not reflecting in this screen. (This screen is the user raising the issue).

Thank you.

Nic Brough -Adaptavist- · Answer

It is what it says it is.  You have a field, you have hidden it, you have made it mandatory, but not set a default.

You will need to un-hide it, make it optional or set a default for it.

I think you have misunderstood what a mandatory field is.  When you make a field mandatory, you do it for the entire lifecycle of the issue - it is required on creation of the issue and cannot be emptied out.

If you want to make something mandatory only during part of the lifecycle, you need to use validators to check it on the transition(s) you need it.