hi all,
I am trying to create issue in jira with incoming emails. the incoming email part of jira has been configured to create issue in a issue type. but, when i sent email, following forward email will be sent back to me:
An error was encountered whilst handling messages from the mail server "issues" using the handler "class com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler".
The error was:
------------------------
"Unable to create issue with message."
Also, following message has been found in the atlassian-jira-incoming-mail.log:
2019-12-24 16:10:53,932 WARN [issues] Caesium-2-4 anonymous POPTEst POPTEst[10002]: Unable to create issue with message.
com.atlassian.jira.exception.CreateException: com.atlassian.jira.workflow.WorkflowException
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:519) [classes/:?]
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssueObject(DefaultIssueManager.java:608) [classes/:?]
at com.atlassian.jira.issue.managers.RequestCachingIssueManager.createIssueObject(RequestCachingIssueManager.java:209) [classes/:?]
at com.atlassian.jira.service.util.handler.DefaultMessageHandlerContext.createIssueWithIssueManager(DefaultMessageHandlerContext.java:248) [jira-api-7.12.3.jar:?]
at com.atlassian.jira.service.util.handler.DefaultMessageHandlerContext.createIssue(DefaultMessageHandlerContext.java:166) [jira-api-7.12.3.jar:?]
at com.atlassian.jira.service.services.mail.DelegatingMessageHandlerContext.createIssue(DelegatingMessageHandlerContext.java:43) [jira-api-7.12.3.jar:?]
at com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.handleMessage(CreateIssueHandler.java:266) [?:?]
at com.atlassian.jira.service.services.mail.MailFetcherService.processMessage(MailFetcherService.java:415) [jira-api-7.12.3.jar:?]
at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:272) [jira-api-7.12.3.jar:?]
at com.atlassian.jira.service.services.mail.MailFetcherService.processMessages(MailFetcherService.java:404) [jira-api-7.12.3.jar:?]
at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:396) [jira-api-7.12.3.jar:?]
at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:229) [jira-api-7.12.3.jar:?]
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:68) [classes/:?]
at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:62) [classes/:?]
at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44) [classes/:?]
at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32) [classes/:?]
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153) [atlassian-scheduler-core-1.7.0.jar:?]
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118) [atlassian-scheduler-core-1.7.0.jar:?]
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97) [atlassian-scheduler-core-1.7.0.jar:?]
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443) [atlassian-scheduler-caesium-1.3.3.jar:?]
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:438) [atlassian-scheduler-caesium-1.3.3.jar:?]
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:462) [atlassian-scheduler-caesium-1.3.3.jar:?]
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:390) [atlassian-scheduler-caesium-1.3.3.jar:?]
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285) [atlassian-scheduler-caesium-1.3.3.jar:?]
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282) [atlassian-scheduler-caesium-1.3.3.jar:?]
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65) [atlassian-scheduler-caesium-1.3.3.jar:?]
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59) [atlassian-scheduler-caesium-1.3.3.jar:?]
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34) [atlassian-scheduler-caesium-1.3.3.jar:?]
at java.lang.Thread.run(Thread.java:745) [?:1.8.0_111]
Caused by: com.atlassian.jira.workflow.WorkflowException
at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:768) [classes/:?]
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:510) [classes/:?]
... 28 more
Caused by: java.lang.NullPointerException
at com.idalko.tgng.jira.server.models.duckets.grid.customfield.GridFieldType.$anonfun$upsertValue$2(GridFieldType.scala:100) [?:?]
at play.api.libs.json.JsSuccess.map(JsResult.scala:17) [?:?]
at com.idalko.tgng.jira.server.models.duckets.grid.customfield.GridFieldType.$anonfun$upsertValue$1(GridFieldType.scala:93) [?:?]
at scala.util.Either.map(Either.scala:350) [?:?]
at com.idalko.tgng.jira.server.models.duckets.grid.customfield.GridFieldType.upsertValue(GridFieldType.scala:90) [?:?]
at com.idalko.tgng.jira.server.models.duckets.grid.customfield.GridFieldType.createValue(GridFieldType.scala:72) [?:?]
at com.idalko.tgng.jira.server.models.duckets.grid.customfield.GridFieldType.createValue(GridFieldType.scala:42) [?:?]
at com.atlassian.jira.issue.fields.ImmutableCustomField.createValue(ImmutableCustomField.java:693) [classes/:?]
at com.atlassian.jira.workflow.function.issue.IssueCreateFunction.execute(IssueCreateFunction.java:81) [classes/:?]
at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1014) [osworkflow-2.9.0-atlassian-1.jar:2.9.0-atlassian-1]
at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1407) [osworkflow-2.9.0-atlassian-1.jar:2.9.0-atlassian-1]
at com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:606) [osworkflow-2.9.0-atlassian-1.jar:2.9.0-atlassian-1]
at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:742) [classes/:?]
... 29 more
Could you please advise me about this?
