Why JIRA.Forms.createCreateIssueForm only labels are shown and the input box/combo box are not shown

Ankit Parsai_ryf9os

We are using following code to show Jira’s issue creation dialog. All the fields are working fine except some fields that were added to the issue form through another Jira plugin.

var issueForm = JIRA.Forms.createCreateIssueForm({pid:${projectId}});
issueForm.bind(‘sessionComplete’, function(evt,issues) {process issues
}
var dialog = issueForm.asDialog({windowTitle: ‘Create Issue’});
dialog.show();

We have built a Jira plugin and the above code allows us to show the create issue page in a separate application (not a Jira plugin or Jira application). However, due to the issue in JIRA.Forms.createCreateIssueForm only labels are shown and the input box/combo box are not shown. Is this a Jira defect or we are missing something

Andy Heinzer

Hi Ankit,

If I understand your posts here, you are using a plugin in Jira in order to have some other custom fields here, but that these custom fields are not appearing on the create screen of this issue type.

Jira is not expected to show every possible field on the create screen by default.  Instead only fields that are set within the create screen for that issue type will appear here.  More details are in Defining a screen.  I suspect that you simply have not added this particular custom field to the create screen here yet.  While your plugin might permit some field names and descriptions to appear here, the lack of input sections suggest to me that the screen doesn't have that field yet. 

The screens should still be referred to here, even for custom fields created via plugins.  From the screenshot you took, scroll up and click the gear icon and then select the "Where is my field" dialog.

Then enter this field name.  I'd be interested to see your results there.  Even if the field is not on the screen, using this method will help you to quick adjust this so that you can add that field to the appropriate screen.  Once the field exists on the create screen, then you should be able to populate values to that field when creating issues, either on that page, or via other issue creation methods, such as REST API calls, etc.

Please let me know if this helps or not.

Andy