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Recovery Codes are not shown in terminal even after authentication

dipanshuverma

ssh git@bitbucket.org recovery_codes

Bitbucket two-step recovery codes

If you don't use a password to log in you'll need to contact support to recover your account: https://support.atlassian.com/bitbucket-cloud/

Enter Bitbucket password (Warning: password displays when entered):ABCDABCD

Your single-use recovery codes are

Once logged in, you should immediately visit

https://bitbucket.org/account/user/dipanshuverma/two-step-verification/

to add a new two-step device.

The bold letters are terminal output. As you can see, authentication is successful but no recovery codes are displayed, what should be done? Am I blocked from accessing or is this some kind of a bug?

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Ana Retamal

Hi @dipanshuverma , welcome to the Community!

Seems like the operation is successful (as you can see the "Your single-use recovery codes are" part), but the codes are not visible.

Can you confirm this is not due to the settings of your terminal? Maybe the codes are being printed in the same color as your background?

Please try setting a different color scheme in your terminal and repeat the operation. If you still can not see the codes, send us a screenshot so we can continue helping you.

Kind regards,

Ana

Brian Wood_ihzsd2

Hello I have the same issue and it is not due to the settings of the terminal. The codes are not there.

Screen Shot 2020-01-06 at 6.37.57 PM.png

Ana Retamal

Hi @dipanshuverma and @Brian Wood,

I've talked to some colleagues about it and we haven't seen this issue before. As we'd like to keep the investigation to be able to help you, please submit a Support ticket through https://support.atlassian.com/contact/#/ .

Once we receive your ticket we'll get in contact with you

Cheers,

Ana

Amber Harmon

Did anyone figure out why the codes come back blank and how to address this? I have been locked out of my account for two days. Thank you!

poonam kumari_vtieqs

I also don't see the recovery code same as above, I also changed the theme still the recovery codes are blank

ilya.vasilyev

Same for me, codes are not visible.

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