Nothing more.
Hi @Alexander Borisov - this can be done by configuring the "Acknowledge Alert" action on the Jira Service Desk integration in Ospgenie. You can specify a filter, so that when Opsgenie receives a certain status for a certain JSD ticket, it will acknowledge the corresponding alert in Opsgenie. Here's an example:
So in this case, when Opsgenie receives Status of In Progress from JSD, it will ack the corresponding alert in Opsgenie. These Alert actions are processed top-down, so you will want to make sure that whichever status you are changing the ticket to in JSD, won't match the filters on the Create Alert or Close Alert actions.
Feel free to reach out to support either through in-app chat, or by submitting a ticket at https://getsupport.atlassian.com/ and we can assist with setting it up!
@Samir Hello, I do not have this option in OpsGenie. Does it work differently now that Service desk has been changed to Service Management maybe?
Hi @Tomáš Vojvoda - no, the functionality has not changed. You probably don't have the option due to the plan you are on.
If you're on the Opsgenie Standalone Free, or Essentials plan, or the JSM Standard plan, you would not have access to these "Advanced" Views of integrations.
Yes, we have standard. OK, now I see, thanks for the info!
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