JIRA - "JIRA Startup Failed" - No shared spaces configured

Question

I'm trying to setup JIRA 6.2 on an Ubuntu 14.04 LTS, i've started the process on the server but when i try to access JIRA from browser i get this error:

JIRA Startup Failed
Exception thrown while waiting for future computation

This is the current Java Version:

java version "1.7.0_51"

Java(TM) SE Runtime Environment (build 1.7.0_51-b13)

Java HotSpot(TM) 64-Bit Server VM (build 24.51-b03, mixed mode)

I've tried to check the error log at /logs/catalina.out :

JNI global references: 261

Heap
 def new generation   total 118080K, used 85108K [0x00000000b8000000, 0x00000000c0010000, 0x00000000c8000000)
  eden space 105024K,  81% used [0x00000000b8000000, 0x00000000bd31d0a8, 0x00000000be690000)
  from space 13056K,   0% used [0x00000000be690000, 0x00000000be690000, 0x00000000bf350000)
  to   space 13056K,   0% used [0x00000000bf350000, 0x00000000bf350000, 0x00000000c0010000)
 tenured generation   total 262144K, used 48332K [0x00000000c8000000, 0x00000000d8000000, 0x00000000e8000000)
   the space 262144K,  18% used [0x00000000c8000000, 0x00000000caf332d0, 0x00000000caf33400, 0x00000000d8000000)
 compacting perm gen  total 31488K, used 31189K [0x00000000e8000000, 0x00000000e9ec0000, 0x0000000100000000)
   the space 31488K,  99% used [0x00000000e8000000, 0x00000000e9e75620, 0x00000000e9e75800, 0x00000000e9ec0000)
No shared spaces configured.

Not sure what else to look for, if you need further information please let me know.

Martin Apesteguia · Answer

Hi Tiago, i've installed jdk-7u51-linux-x64.tar.gz on that server

Martin Apesteguia · Answer

Hi Tiago, i've installed jdk-7u51-linux-x64.tar.gz on that server

Tiago Comasseto · Answer

Hi Martin, it's not clear in your logs, can you check whether you're using Oracle's JDK/JRE? this error seems to be relateto the JAVA installation and we only support the JAVA provided by Oracle as you can see in our supported platforms.

Cheers