Missing tickets in JIRA

Question

Hi Team

Users are reporting, they are not able to see the old tickets in there profile,

All previously created tickets is not available, not closed or completed.

User name- Marlena Perry

Please assist.

Regards
Eshwar YV.

Boris MBOUMEHANG · Answer

Hi Eshwar,

First of all, welcome to the Atlassian Community. It is good to have you here.

Could you please confirm that you are not using Jira Free tier? If you don't, then you can directly contact the Atlassian support so that they could investigate further with you.

If you use the Jira Free tier, then could you please that all your users are concerned by this issue?

Thanks in advance.

Regards,
Boris