Login problem

Question

Dear Sir or Madam,
since yesterday we have had problems with logging. When users try to log in, Jira does not respond. In the attachment I send you log files that could help you.

I thank you in advance for your answer

Yours sincerely

Adriano D_Antona · Answer

hi,

short question: no personal support for Starter Licenses means NO support for Starter Licenses? :/

Adriano D_Antona · Answer

attached screenshot. Nothing else happens. I can log into the admin area, but not in the user area.

Yogesh Mude_qi979c · Answer

HI @Adriano D_Antona

What is the error you were getting while logging to JSD?

Please share the snapshot if possible.