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Need help in Send Mail

Prabu_Sekar

Hi,

I have lately installed and configured the Jira ServiceDesk in Ubuntu VM which is hosted behind a proxy server. I could able to access the webpage from my domain network.

However, the problem is, I'm trying to send an email to my domain users but users are not getting it. Even, I tried to send some test emails to myself but haven't received it.

Did I miss something? Any help would be appreciated!

-Thanks!

Comments

edwin vasquez_f9df79

Have you already configured the smtp settings? Please see below for help on settings SMTP.

https://confluence.atlassian.com/adminjiraserver075/configuring-an-smtp-mail-server-to-send-notifications-947188089.html

Prabu_Sekar

Hi,

Thank you for your prompt reply!

Yes, I have configured the SMTP and even the Test Connection was a success, still couldn't able to send mail to my domain. -Thanks!

edwin vasquez_f9df79

Have you checked spam folder? Do you have an email security smart host in your environment that may be blocking these emails? you may need to whitelist this server if its emailing as your domain.

Fahad Siddiqui_ihrjma

@Prabu_Sekar

Which email account are you using as sender? verify that email account or just for testing purpose add your own account in FROM ADDRESS.