Users are unable to find the Service Desk Project to create a ticket.

Operations IT

We have attempted to configure Service Desk so that users can either send an email to a support mailbox that automatically creates tickets, or use a Helpdesk URL, or lastly create a ticket directly within JIRA by selecting the ITHELP project that Service desk is setup to use. 

The first two methods appear to work, but users are unable to find the ITHELP project when attempting to create tickets directly.

Jack Brickey

You need to ensure they have Browse and Create issue permissions in the project. I assume these users have a JSW user license?