Customisable summary screen for a service desk project

Ben Wortley

Hi all,

We are an IT support company, supporting many different customers and therefore, many different environments.

When you open a Service Desk project you have all the usual items on the left, queues, customers, reports etc.

I'm looking for a plugin that would enable us to add another item to this list, something like a summary screen. On this screen we'd like to detail the specific products and services we provide to this customer - so any of the engineers are able to instantly know if we provide their broadband, for example. It needs to be customisable. Does such a thing exist?

We're running Jira in a Server environment. Thanks in advance.

Zita Bagi

The panel you are showing is from the internal Jira page, this isn't the page which your customer would see, if they were to contact you via Service Desk.

Generally, you can customize your Service Desk portal under Project settings > Portal settings.