nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Auto close ticket

Tirupathi Rao_psxkf0

if a ticket is open, or accepted, or in clarification and after comment from an admin there is no answer from someone else, then the ticket will be rejected and closed automatically.

Comments

Alex Laycy_dvwa4f

Hi @Tirupathi Rao ,

Are you using the JIRA Automation plugin?

Is the logic you're looking to implement the following? 🤓

If a ticket is at a status of open, and has been commented by a user within the admin group, and there is no further comment within x amount of time then set a status of closed and a resolution of rejected
If a ticket is at a status of accepted, and has been commented by a user within the admin group, and there is no further comment within x amount of time then set a status of closed and a resolution of rejected
If a ticket is at a status of in clarification, and has been commented by a user within the admin group, and there is no further comment within x amount of time then set a status of closed and a resolution of rejected

- Alex

Tirupathi Rao_psxkf0

Hi Alex,

Yes we are using JIRA Automation plugin.

Yes we are looking exactly the same implementation. Please suggest us.

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