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Permissions

Mabel Tse

I'm having trouble allocating users to a particular Service Desk.

I have recently set up 2 extra Service Desks and I would like to restrict them so that only certain agents can see the Service Desk required.

When I add them in Administration, Users they are able to see the main Service Desk and all the other projects, but not the new Service Desk I created.

I have also gone into the project settings, people and allocated them Service Desk Team to no avail.

I'm fairly new to Jira Service Desk, so any advise/guidance would be greatly appreciated.

Comments

Pedro Felgueiras

Hi @Mabel Tse

If you want more specific answer please share the permission scheme and "Users and Roles" to check about you specific problem.

Mabel Tse

Hi @Pedro Felgueiras

Thanks for your quick reply.

I'm not sure how to do this, please could you advise?

Pedro Felgueiras

You can find here the documentation on the permission scheme and user roles

https://confluence.atlassian.com/adminjiracloud/managing-project-permissions-776636362.html

https://confluence.atlassian.com/adminjiracloud/managing-project-roles-776636382.html