nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Tempo Timesheets Account

Müller_ Julian

Hello everybody,

I'm wondering why the Account field which is brought by Tempo Timesheets is not editable for our customers. I found out, that everybody with the global permission "Tempo Timesheets Access" can edit the Account.

But I don't want our customers to have access to Tempo Timesheets. They should only fill in the account.

Is that not possible?

Best regards,
Julian

Accepted answers

All comments

Susanne Götz _Tempo_

Hi @Müller_ Julian

Users that do not have access to Tempo Timesheets should still be able to set a value for the Account field in JIRA issues.

If you encounter this problem in JIRA Service Desk when customers are creating a ticket, you might be affected by the problem described in https://jira.atlassian.com/browse/JSDSERVER-86. This problem affects the custom fields provided by Tempo.

Regards,
Susanne Götz
Tempo team

Müller_ Julian

Hello Susanne,

we had ServiceDesk installed and also Tempo. ServiceDesk has been uninstalled, so I guess that this could be a result of our installation.

Is there any way to fix this?

Best regards,

Julian

Susanne Götz _Tempo_

Hi @Müller_ Julian ,

It should not be a problem for issues that are not JIRA Service Desk issues.

For Service Desk, there is no workaround for this. The fix / improved needs to be done by Atlassian, so that 3rd party custom fields can be added. Commenting / voting for the above mentioned issue might be helpful.

Regards,
Susanne

Müller_ Julian

The Issues aren't ServiceDesk Issues and our users still need Tempo Access to fill the field. I don't know why.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira

jira-server

tempo-timesheets

time-tracking