Does Jira Service Desk store historical statuses? For example, we're trying to analyze how long it takes to move from one status to another. We want to average status changes to baseline our workflow and track it over time to see if we improve.
Yes, Jira is an issue tracker first, and as a tracker, it's pretty much the core function to be able to track what has happened to an issue.
It has a complete issue history for every issue - that's what it is for!
Hi @Len Hoffman
Now is available a solution for Cloud version Time Between Statuses (Server and Cloud). This app will help you to get the status to status time of your Jira issues.
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