Hi,
I am trying to fix an instance that gets issues from e-mail through e-mail this issue. A field "sender" is populated with the sender's email. This field draws various other fields from an external database through nFeed (based on the "Sender" field). Whenever this happens, the issue cannot move through a workflow and an error "Unable to create an issue because of this error: Failed to switch user perform-as-user!." is logged.
Also, Integrity Checker tells me that " The workflow entry with id 158427 has an incorrect state. ". When i Fix the issue, I can move the issue through the workflow.
Any ideas as to what's up? Have you seen a similar log message?
Full log below.
2019-12-06 00:35:03,546 Caesium-1-1 ERROR kamil.beer EMAIL HANDLER [c.m.j.p.emailissue.handler.EmailThisIssueMailHandler] com.atlassian.jira.workflow.WorkflowException: Failed to switch user perform-as-user!
javax.mail.MessagingException: com.atlassian.jira.workflow.WorkflowException: Failed to switch user perform-as-user!;
nested exception is:
javax.mail.MessagingException: com.atlassian.jira.workflow.WorkflowException: Failed to switch user perform-as-user!;
nested exception is:
com.atlassian.jira.exception.CreateException: com.atlassian.jira.workflow.WorkflowException: Failed to switch user perform-as-user!
at com.metainf.jira.plugin.emailissue.handler.AbstractMailHandler.handleMessage(AbstractMailHandler.java:141)
at com.metainf.jira.plugin.emailissue.handler.EmailThisIssueMailHandler.handleMessage(EmailThisIssueMailHandler.java:720)
at com.atlassian.jira.service.services.mail.MailFetcherService.processMessage(MailFetcherService.java:415)
at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:272)
at com.atlassian.jira.service.services.mail.MailFetcherService.processMessages(MailFetcherService.java:404)
at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:396)
at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:229)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:68)
at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:62)
at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44)
at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:438)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:462)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:390)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
at java.lang.Thread.run(Thread.java:748)
Caused by: javax.mail.MessagingException: com.atlassian.jira.workflow.WorkflowException: Failed to switch user perform-as-user!;
nested exception is:
com.atlassian.jira.exception.CreateException: com.atlassian.jira.workflow.WorkflowException: Failed to switch user perform-as-user!
at com.metainf.jira.plugin.emailissue.handler.CreateIssueHandler.handleMessage(CreateIssueHandler.java:230)
at com.metainf.jira.plugin.emailissue.handler.ReporterResolvingCreateOrCommentHandler.handleMessage(ReporterResolvingCreateOrCommentHandler.java:139)
at com.metainf.jira.plugin.emailissue.handler.CreateOrCommentWithRegexpHandler.handleMessage(CreateOrCommentWithRegexpHandler.java:49)
... 23 more
Caused by: com.atlassian.jira.exception.CreateException: com.atlassian.jira.workflow.WorkflowException: Failed to switch user perform-as-user!
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:519)
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssueObject(DefaultIssueManager.java:608)
at com.atlassian.jira.issue.managers.RequestCachingIssueManager.createIssueObject(RequestCachingIssueManager.java:209)
at com.atlassian.jira.service.util.handler.DefaultMessageHandlerContext.createIssueWithIssueManager(DefaultMessageHandlerContext.java:248)
at com.atlassian.jira.service.util.handler.DefaultMessageHandlerContext.createIssue(DefaultMessageHandlerContext.java:166)
at com.metainf.jira.plugin.emailissue.handler.EmailThisIssueMailHandler$1.createIssue(EmailThisIssueMailHandler.java:450)
at com.metainf.jira.plugin.emailissue.handler.IssueSupportingMessageHandlerContext.createIssue(IssueSupportingMessageHandlerContext.java:78)
at com.metainf.jira.plugin.emailissue.handler.CreateIssueHandler.createIssueInContext(CreateIssueHandler.java:244)
at com.metainf.jira.plugin.emailissue.handler.CreateIssueHandler.handleMessage(CreateIssueHandler.java:223)
... 26 more
Caused by: com.atlassian.jira.workflow.WorkflowException: Failed to switch user perform-as-user!
at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:761)
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:510)
... 35 more
Caused by: com.opensymphony.workflow.WorkflowException: Failed to switch user perform-as-user!
at ch.beecom.jira.jsu.workflow.function.copyvaluefromotherfield.CopyValueFromOtherFieldPostFunction.executeFunction(CopyValueFromOtherFieldPostFunction.java:127)
at ch.beecom.jira.jsu.workflow.precondition.AbstractPreconditionAwareFunction.execute(AbstractPreconditionAwareFunction.java:51)
at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1014)
at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1407)
at com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:606)
at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:742)
... 36 more
