Configuration of different queues for agents

Sebastian Benz_q4m82w

Hi,

I want to manage the support for two companys and have the following problems: When I create two ServiceDesk projects and the customer creates an account, they have access to both projects.

So, I try to work with one Service Desk Project and want to separate the tickets of the two companies in different service queues.

Is it possible, that the Agents see only one of the created queues?

Kind regards
Sebastian

Per Löfgren_plpgtu

Here is one way to solve it. Create request types with a hidden label field from each different company.  Since the queues are based on JQL just create create two new queues.  One queue that only shows ticket from label Company_1 and the other queue with ticket from Company_2.

Cheers

Per