Can you assign a ticket to a queue?

Harry Bob

Hey Guys,

 

I'm new to Jira Service Desk.

 

Can you assign tickets to different queues within the same project? Can you show queue 'Team A' and queue 'Team B'. 

 

I'm wanting to transfer tickets from Team A if they can't resolve it to Team B

Atm I can see that you can create different queues and use filters so that only certain tickets are visible in the queue but they are not transferrable from one queue to the other from the same project.

 

 

 

 

Jack Brickey

Queues are simply queries of issues so you can easily have issues appear in multiple queues or, thru some field condition have it move between queues. For example, you might have it appear in the “team A” queue if it is assigned to a member of a group called team-A and then by reassigning to a member in the team-b group then it appears in the “team-b” queue.