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change workflow time to sla

Hi,

We are using TTSLA, and when updating the workflow or renaming it TTSLA looses the workflow and I have to re-assign all the SLAs to the correct workflow,

is there a best practice to keep it?

thanks a lot

best regards

adrien K

Accepted answers

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Tuncay Senturk _Snapbytes_

Hi Adrien,

If you click on cog icon in SLA config page, you should see "Move" link.

You can switch workflows using this "Move" link.

Regards

Tuncay

Tuncay Senturk _Snapbytes_

Hi Adrien,

Did my comment fix your issue?

Frank Peter_mnbcw7

Well, how do I enable one counter for two or more workflows?

They share start and end status, but are different workflows. I can only select one WF from the "Move" dropdown. Thats bad.

Tuncay Senturk _Snapbytes_

Hello @Frank Peter

You can use All Workflows rather than specifying separate workflows.

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