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ScriptRunner: issue with Transition parent when all sub-tasks resolved

Aleksei Klimkin_4ctaq5

Hi everyone.

We have scriptrunner and use its post-function named "Transition parent when all sub-tasks are resolved".

The final status after parent's transition is not a final status in the workflow, meaning we don't need to set the resolution on the parent. Or, to be more precise, we need to leave it unresolved.

However, when I use the aforementioned post-function (I only choose the necessary transition, without setting any conditions, and leave the "Resolution" field value None) I get this error and it doesn't allow me to update the function.

What could be the problem with that?

Thanks in advance!

resolution not set error.png

Accepted answers

All comments

Damian Wodzinski_ayk1y7

Is the "None" the correct resolution? Maybe try to pick "Unresolved" from the list?

Aleksei Klimkin_4ctaq5

resolution values.png
Unfortunately, there's no Unresolved in there

Damian Wodzinski_ayk1y7

I think somebody designed it that way. Maybe try workaround? Add another status matching the state if the parent: "Subtasks done", or simply add "Unresolved", but this may cause some confusion when trying to search using JQL, as there will be two of the same resolutions.

Aleksei Klimkin_4ctaq5

Well, actually nope, because it was working fine previously. I don't even know when it started showing this error, to be honest.

Well, adding another resolution seems a bit worrying for me, since there're a lot of filters used in jira for this purpose, and basically Unresolved means that resolution is not set for the issue.

So if I set the Resolution to this new "Unresolved" I am afraid that it might cause side-effects.

The most important question is why is this now not working though it used to work in the past.

Hope to get some response from Adaptivist ScriptRunner members.

Leonard Chew

Resolution "None" should be correct in my opinion, but if you are forced to set a value on that screen, this might be a workaround:

select any other resolution for the postfunction to work
add a "clear resolution" with a postfunction on the transition of the parent

Alternatively:

Try a custom script on your postfunction and script the transition without setting the resolution.

Leonard Chew

Before trying the above... check if you have configured a transition screen with a mandatory resolution field.

Aleksei Klimkin_4ctaq5

Yes, I thought about that too.

I am afraid this might cause side-effects too. For example, if you're using some filter to find issues resolved in the last week, this workaround might cause the issue to appear in that search because the resolution for that issue was set during last week.

Thought I haven't tried this yet.

Aleksei Klimkin_4ctaq5

No, the transition 81 for the parent uses no screen.

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