The email puller stopped working

Kody Kepple

I see this message when I click on more details.

Found 6 unprocessed message(s) in the imaps folder.
Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a Jira application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]
Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a Jira application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]
Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a Jira application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]
Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a Jira application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]
Unable to create issue with message.javax.mail.FolderClosedException: * BYE JavaMail Exception: java.io.IOException: Connection dropped by server?
The folder has been closed on us, stop processing any more emails: nulljavax.mail.FolderClosedException: null
The connection is no longer open, messages marked as deleted will not be purged from the remote server: outlook.office365.com until the next run.

 

any ideas? 

Angélica Luz

Hello Kody,

Thank you for reaching out to Atlassian Community!

As per the details you provided, it looks like you are using Jira's general mail handler to receive requests for a Service Desk project, which is not recommended, that's why it's showing that the issue can't be created due to invalid license, since who create tickets using this option must be licensed users.

To receive requests for a Service Desk project, it's necessary to configure the mail handler directly in the project.

The configuration you made is suggested for Jira Software and Jira Core projects and not Service Desk.

For more details, please check the documentation below:

• Receiving requests by email

Please, give it a try and let us know how it goes.

Regards,
Angélica