How do I enable audio for JIRA training courses?

Question

I recently purchased a few JIRA training courses and the audio doesn't seem to be playing on the videos. I tested the audio out on other websites (news sites, YouTube, etc) and there's no problem there. But when I log into my Atlassian account and begin the training courses, there's no audio. I completed the free courses for JIRA a few weeks ago and had the same problem, but those had captions/ subtitles so at least I knew what was being said in them.

I really hope someone can help me soon, I paid a lot of money for these courses and can only access them for 30 days.

Krzysztof Skrzypczyk · Answer

I have reinstalled audio drivers, browsers, edited registry, created some shortcuts with fancy parameters, changed the system audio settings, played with the sandboxed audio and.... finally I found the post above saying that some training videos do not have any audio stream (which surprisingly seems to be true). Great.....

Felix Haverkamp · Answer

Tried Firefox, Chrome, Safari and no audio worked. This is really annoying. Is there an open Ticket?

This can't work! Downloaded the Video from "Opsgenie 101", its a MP4 File with NO AUDIO STREAM in it .... probably a export issue from the content creator. @Nic Brough -Adaptavist-  can you get into it?

here is the path for the Videofile:

https://scorm.servicerocket.io/packages/0242642c-a16d-4be8-9f2f-e46be2dd2638/scormcontent/assets/ynxbpCl-F1Ye1KZ9_transcoded--eDX9Q0sW_fl8Whz-intro%20to%20opsgenie.mp4

Nathaniel Meyer_43eqgy · Answer

I actually sent an email to the Atlassian helpdesk and they told me that it had to do with certain browsers not supporting the training videos. I was using Firefox and ended up downloading Chrome, and now the videos' audio works perfectly! Thanks!