Custom check box field does not appear to work in JIRA Service Desk

Ed Gaile

I added a new custom field to JIRA - I set it as a multi-select check box field

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and provide several options

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I then add it to a Service desk request type.  When the Service desk portal displays, the field is not checkboxes but looks to be a multi select drop down

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I would much prefer the check boxes to show so the user can just click the systems they want access to - is there an issue with the check box field in Service Desk or am I just not setting something up correctly?

 

Thanks!

 

-Ed

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maccamlc_old_atlassian

I can confirm that this is a known bug, and is being tracked by https://jira.atlassian.com/browse/JSD-478.

I would encourage you to add yourself as a watcher to the bug report, so that you will be aware of when it is being worked on, and completed.