Tickets No Longer Pausing on Comment

TCG Info Tech

Hello,

We recently updated to the Service Desk to 4.5.1
Everything seemed to be running normally. Tickets were pausing as normal when a comment was added.

As of yesterday, when commenting on a ticket, the ticket is not becoming paused.

Please help!

We have a very simple workflow.

Ticket created > Needs Review > Comment > Waiting for Customer
                                                                       > Resolve the Issue

Thanks,
Chiraag

Ravi Sagar _Sparxsys_

Hi @TCG Info Tech 

Check the automation rule in your Jira Service Desk project. May be it is disabled?

Ravi