Customer Portal - Can the customer change the value in a field?

Andreas Bjørneby

We are able to define which fields that are available in the Customer Portal when the customer is creating new issues. However, we would like to give them the opportunity to change values in certain fields (eg. priority of the issue) on already created and open issues.

As far as I can see, I can choose which Fields to be visible, but I can't figure out how to make them editable. Anyone who can point me in the right direction?

Angélica Luz

Hello Andreas,

Thank you for reaching out to Atlassian Community!

The customer portal in Service Desk is a great option for customers to create and check the progress of their requests, but currently, once they create a ticket, it's not possible to edit, they can only post new comments, add and remove participants and change the status.

We have a feature request suggesting the implementation of this ability:

• Edit issue details in customer portal

Please, click on vote and also watch to receive updates about the feature.

Regards,
Angélica