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disable keyboard shortcut

Noctis Li

Hi, I find it difficult to avoid the Jira keyboard shortcut. I want to disable my keyboard shortcut and I tried to follow the instruction online but I am not seeing a dialog box in the UI of Keyboard Shortcuts.

Can someone please advise me how to disable the shortcut?

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DPKJ

@Noctis LiWelcome to the community!

Before we proceed, may I know what Jira are you on, cloud or server?

If you are using Jira Cloud,

Disabling keyboard shortcut is not currently possible.
This feature is requested and you can up-vote for it here - https://jira.atlassian.com/browse/JRACLOUD-69489

If you are on Jira Server/Data Center,

On top right hand corner you will find this icon (look at image below)
Once you click on keyboard shortcut a dialog will open
look at bottom of dialog, this will a link to "Disable Keyboard Shortcut" (look at image below)

If you are on server and want to disable keyboard short globally, follow this link - https://confluence.atlassian.com/jirakb/how-to-disable-keyboard-shortcuts-in-jira-453836839.html

Matt Tse

Hi Noctis,

Thanks for your question about keyboard shortcuts! My name's Matt and I'm one of the product managers in Jira Cloud. My team picked this problem up and have just started to roll out a feature that will allow users to enable/disable shortcuts at a per-user level.

See the attached screenshot of what this will look like. We were constrained by time so we decided to put it into the keyboard shortcut<> </> dialog for now. We believe this will address the problem and in the future, we will consider adding it inside the user profile page.

enable and disable keyboard shortcut.png

As of this afternoon, it will be available to 5% of Jira Cloud customers and we aim to get this rolled out to 100% in early August.

Kind regards,

Matt

Giacomo Parmigiani

Keybord shortcuts are the most annoying jira feature ever please remove it, thanks

unknown

Thank you! Suggestion: Make OFF the default for this nonsense "feature"

Nahum Reduta

Much appreciated, Matt! As a tech, I'm much more likely to enter responses, so it's jarring when a bunch of commands are performed instead. Perhaps these commands could use Ctrl/Alt/Cmd/Opt modifier instead?

Geoffrey Liu

It's 2025 and no such feature to turn off keyboard shortcuts exists. What a sad state that Atlassian runs in circles trying to make their UI better and yet overlooks this one simple pain in the ass point that has pissed off more developers than it's helped. Seriously, I don't need to be typing on a JIRA ticket and suddenly the ticket's assignee, sprint, and reality itself gets warped with no way to undo.

Roel Spilker

Or press `?` to open the same dialog :-D

Aleksandr Markovskij

@Geoffrey Liu you can turn them off, click on question mark and scroll down to keyboard shortcuts or press '?' and turn them off.

Gabriel Retana_03nmoz

Thank you, @Aleksandr Markovskij , I was really struggling with kb shortcuts.

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