nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

I need a JQl Query, If the ticket is in the same staus for more than a week .

if Status = "Waiting on Customer"

If the request Source Type = "email"
-If Today() - Status action date (Need More Info) = 1 week (7days)
-Send email:
To: Contact Info
Body: XXX

Accepted answers

Tuncay Senturk _Snapbytes_

You can use "NOT status changed before" as below

status="Waiting on Customer" and NOT status changed before -1w

Tuncay

All comments

Tuncay Senturk _Snapbytes_

You can use "NOT status changed before" as below

status="Waiting on Customer" and NOT status changed before -1w

Tuncay

Thank you Tuncay! Its Working

Tuncay Senturk _Snapbytes_

You're welcome

Tuncay Senturk _Snapbytes_

Could you please accept the answer?

Thanks

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira