I can't start jira.
what the logs say?
@M Amine 2019-11-18 16:26:48,259 InsightLauncherThread WARN anonymous [c.r.j.p.i.s.cache.model.InsightPersistedCacheManager] Insight Object Cache file not found C:\Program Files\Atlassian\Application Data\JIRA02\caches\insight_indexes\objectschema2019-11-18 16:26:48,259 InsightLauncherThread WARN anonymous [c.r.j.p.i.s.cache.model.InsightPersistedCacheManager] Insight Object Cache file not found C:\Program Files\Atlassian\Application Data\JIRA02\caches\insight_indexes\objecttype2019-11-18 16:26:48,259 InsightLauncherThread WARN anonymous [c.r.j.p.i.s.cache.model.InsightPersistedCacheManager] Insight Object Cache file not found C:\Program Files\Atlassian\Application Data\JIRA02\caches\insight_indexes\objecttypeattribute2019-11-18 16:26:48,259 InsightLauncherThread WARN anonymous [c.r.j.p.i.s.cache.model.InsightPersistedCacheManager] Insight Object Cache file not found C:\Program Files\Atlassian\Application Data\JIRA02\caches\insight_indexes\objects2019-11-18 16:26:48,259 InsightLauncherThread WARN anonymous [c.r.j.p.i.s.cache.model.InsightPersistedCacheManager] Insight Object Cache file not found C:\Program Files\Atlassian\Application Data\JIRA02\caches\insight_indexes\objectjiraissue
@M Amine 2019-11-18 16:26:48,790 InsightLauncherThread WARN anonymous [c.r.j.p.i.s.c.dal.impl.CacheDalImpl] Integrity check failed, number of objects mismatched, database: 32992, index: 02019-11-18 16:26:48,821 InsightLauncherThread WARN anonymous [c.r.j.p.i.s.c.dal.impl.CacheDalImpl] Integrity check failed, number of objects jira issue values mismatched, database: 107132, index: 02019-11-18 16:26:48,821 InsightLauncherThread WARN anonymous [c.r.j.p.i.s.c.dal.impl.CacheDalImpl] Integrity check failed, number of objects schemas mismatched, database: 1, index: 02019-11-18 16:26:48,821 InsightLauncherThread WARN anonymous [c.r.j.p.i.s.c.dal.impl.CacheDalImpl] Integrity check failed, number of objects types mismatched, database: 90, index: 0
@Jamil Rahimov : These are only warnings. Can you look for ERRORs at startup ? if Jira is not able to start, you will find errors messages that Jira has failed to startup due to some errors.
Moreover you can also check tomcat logs in the install directory (<JIRA_INSTALL_DIR/logs/catalina.out).
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