JIRA Software is unable to start

Question

JIRA VERSION: 8.5.1

JJRE/JDK: jdk1.8.0_231

It is a new installation and  the error message is confusing. JAVA_HOME is set to

C:\Program Files\Java\jdk1.8.0_231

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C:\Program Files\Atlassian\JIRA\bin>config.bat
findfind:: '/V': No such file or directory
: No such file or directory
: 'JDK_JAVA_OPTIONS': No such file or directory
find: '/V': No such file or directory
find: 'JDK_JAVA_OPTIONS': No such file or directory
: 'version': No such file or directory
****************************************************************************
******* Wrong JVM version! JIRA requires 1.8 or 11 to run. *******
****************************************************************************
***
*** Output of java -version command is:
The system cannot find the path specified.
*** (End of output) ***

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Jon Beniston · Answer

I was getting this error as I had Cygwin tools in my PATH.

Remove in a .bat with:

set PATH=%PATH:C:\cygwin\bin;=%

Priyasloka Arya · Answer

Hi

I have verified all the possible queries and answer in the knowledge base. My issue is unsolved.

Regards

Priyasloka

PVS · Answer

Hi @Priyasloka Arya

Check This This is Already Solved

Like Jamie said making below changes in the config.bat will solve the problem.

Step -1:  verify if JDK is installed

in my case it in installed at -> C:\Program Files\Java\jdk1.8.0_181    (64-bit)

Step-2: Edit the config.bat located at -> C:\Program Files\Atlassian\Jira\bin

once you edit you will find some text..  browse until you see :

:gotJreHome
REM Use the java from (1) JRE_HOME or (2) JAVA_HOME; supports spaces in these paths
set _EXECJAVA="%JRE_HOME%\bin\java"

Replace set _EXECJAVA="C:\Program Files\Java\jdk1.8.0_181\bin\java.exe"

// If your java is pointing a different version give that path here.

Note - save a copy of the Config file before you make any changes.