import customers

Filippo Minini

Hi, i'm customizing my brand new Jira Service Desk.

I have 2 goals:

-the users can open tickets only from email

-i wanna import all the users that can open tickets. I saw the section "Projects > Project Name > Customers > Add Customers", but this will send an email confermation to all users.

Is there a way to enter customers without email confirmation?

Manuel Bastardo Castellano

To manually bulk add customers (cloud):

Adding customers is done on the Project level. While logged into your Atlassian Cloud site, navigate to Projects > Project Name > Customers > Add Customers. You can add multiple emails at once when inviting. You can copy/paste from a .csv, as they should parse into the invite window. Just click Enter after you paste, and they all should parse into individual invites as long as they are delineated by a space or a comma (which they should already be if you copy from a .csv). This invite will send an email to the customers, asking them to complete their username and password creation to access the system.

 

Server version here: https://confluence.atlassian.com/servicedeskserver040/adding-customers-967332398.html

 

You need to set up some configurations before start creating issues from email :

• Request Types
• Email Accounts
• Permisions
• Etc

Here is the information about it

https://support.atlassian.com/jira-service-desk-cloud/docs/receive-requests-from-an-email-address