Impossible to assign an issue to an agent

unknown

Hi,

 

As Jira Service Desk I added 4 agents in the jira-servicedesk-users Group.

I can only assign an issue to agent 1 or agent 2, not to agent 3 and not to agent 4.

They all have the same rights, When I choose agent3 in the dropdown menu I get "No matches".

What can caused this?

Leo_e8op2r

Hi @[deleted],

Do they have assignable issue permission along with service desk agent access?

you can use Permission helper to find out the issue

Administrator --> System --> Permission Helper 

 

BR,

Leo