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Slowness in jira server

Roberto Miasack

Folks,

The instance is practically unusable. I can't even get the SEN number.

I was able to download the support.zip that I am attaching here.

I ask for help, because we are stopped in operation.

Kind regards

Accepted answers

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Kurt Klinner

@Roberto Miasack

Hi Roberto,

seems the support.zip is not attached yet, can you have a look to the atlassian-jira.log / catalina.out to see if you find any exceptions.

How is the system in general (CPU, RAM etc). any suspicious entries in the system log files

Cheers

Kurt

Roberto Miasack

Hi, @Kurt Klinner

Thank you for answer me.

In the atlassian-jira.log file what exactly should I look for to know of my problem?

Cheers

Miasack

Kurt Klinner

@Roberto Miasack

Check if you find any kind of stracktrace referring to timeouts, or messages that have the level FATAL or ERROR

Cheers

Kurt

Roberto Miasack

Everything I found with the sentence "Catalina" present here:

Caused by: org.apache.catalina.connector.ClientAbortException: java.net.SocketTimeoutException
at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:380)
at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:420)
at org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:345)
at org.apache.catalina.connector.OutputBuffer.writeBytes(OutputBuffer.java:405)
at org.apache.catalina.connector.OutputBuffer.write(OutputBuffer.java:393)

Kind Regards

Kurt Klinner

@Roberto Miasack

Hi Roberto

used https://github.com/jackgraves/standalone-atlassian-log-scanner to parse your log

resulting in https://confluence.atlassian.com/display/JIRAKB/OutOfMemory+due+to+Custom+Services
https://confluence.atlassian.com/display/JIRAKB/OutOfMemory+due+to+Large+Mailbox+Processing
https://confluence.atlassian.com/display/JIRAKB/Jira+server+crashes+with+OutofMemory+Java+heap+space+error
https://confluence.atlassian.com/display/JIRAKB/Mail+queue+stops+processing+after+OutOfMemoryError+in+Jira+server
https://confluence.atlassian.com/display/JIRAKB/OutOfMemory+due+to+Mail+Loop

Do you monitor your java heap usage?

As you see the out of memory messages. Any chance to increase the Jmx value?

Cheers

Kurt

Roberto Miasack

Kurt,

Thanks for all the support.

I do not monitor, how do I?

I do not know how to use this tool. I will check with my infrastructure if it is possible to increase the memory used. We currently have 8gb available on the VM.

Kind Regards

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