deleting an account for merge vs. site domain

thomas menzel_egvhv3

TLDR

When i delete an account, what happens to the site domain (eg https://mysite.atlassian.net/)

• Will i be able to re-use it ?
• How long will it take to become available again ?
• If not, what other options do i have ?

 

MY STORY

hi,

i got 2 accounts lets name then A and B:

A is fairly old and uses only bitbucket AFAIK, the other i just created recently to give the free plans for jira and confl. a spin. however, for B i added a site domain, ie https://mysite.atlassian.net/.

After feeling satisfied with my test drive i wanted to merge both accounts just to find out that this is not possible, nor can i change the emails to the same of the other account:

 

> Your email change request could not be processed because a-account@email.com is already associated with another Atlassian account.

 

Ok, i thought: B just contains test data; let's delete it :muhaha:

but before i did, it occurred to me: gee, i'd like to use https://mysite.atlassian.net/. on  A!

So here comes the question for you:

$(goto: TLDR)

 

BONUS QUESTION

Note: i guess there is also the option to delete A and move the bitbucket repos to B beforehand. However, this seems like more work and also i bet i will lose the back links to my repos and other interaction of my user in A, right ?

 

Ramon Macalinao

Hi Thomas, 

Thanks for using Atlassian Community. 

For a short answer, you cannot delete the account that created the atlassian.net site until a new account is promoted as the site owner, the site cannot be orphaned. Your Atlassian Account is separate from the actual products in Atlassian cloud but it should be possible to merge your Bitbucket and atlassian.net access into one Atlassian Account. 

To provide more context on that : 

Atlassian cloud uses a centralized identity service in https://id.atlassian.com. Here, an end user will have a single account identified by a unique email address. That Atlassian Account is the user's online identity and it it used for access into different cloud sites and services.

You basically have 2 Atlassian Accounts at the moment. The email address change failed because the target is already existing in the Atlassian Account space. 

• Account A has Bitbucket access
• Account B has atlassian.net access

We cannot automatically merge the 2 accounts (see ID-240) but I'de go with your Bonus Question route as Bitbucket will be able to handle an email address re-association.  

Here's how you can do it :

• As Account A, login into Bitbucket cloud. 
• Add the email address of Account B as an alias by following these instructions. 
• Contact Bitbucket Cloud support via https://support.atlassian.com/contact/#/ and request the added alias to be converted as the Primary Email Address of the Bitbucket account

After the change :

• Login into https://id.atlassian.com with the Account B email address. 
  • Navigate to Bitbucket.org. Your Bitbucket data from before the change will be accessible. 
  • Navigate to yoursite.atlassian.net to access your existing Jira/Confluence data. 
  • Go to https://www.atlassian.com/try and spin up a new site if you wish to start fresh on another atlassian.net site.
• Account A will still persist as an Atlassian Account with no product access. You can opt to delete that via https://id.atlassian.com/manage-profile/account-preferences

I hope this helps. 

Regards,
Ramon