nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How can I automate assignment of specific tasks to specific agents?

Lawrence Demers

I have 7 agents working on different Ticket Groups. I want to assign a specific agent to single ticket type - "Vehicle Reservations". I also want to assign a different agent to "Vehicle Repairs". I would still see the overall ticket count on a que. We also were wondering how we could identify vehicle reservations that were approaching the Due date/Turn in Date

Any help would be appreciated.

Comments

Victor Mutambuki

Lawrence,

Make use of components and make the agents Component leads.

Victor

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Unanswered
Groups
Help

Find more posts tagged with

new-to-jsm