I cloned a old ticket and it picked approvers from there, but we have new set of approvers for the same request type.
Can we have the new approvers for the cloned ticket as well.
Hi Sai,
When you are cloning an issue you are copying ALL the fields from the old issue into the new issue, as well as the approvers field(s).
In general I would advocate to stay away from cloning. But if you must then you maybe need to set the approvers field as part of a transition. Or edit the issue.
Hope that hleps
Susan
It looks like you're new here. Sign in or register to get started.
