Search issue by requester in customer portal

Question

Hello,

We use Jira Service Desk boards to receive requests from different branches. As you know customer portal has Search field, but we cannot search issue by requester which is different from logged user. In other word,s when User 1 is logged on and would like to search the issue which is created by User 2, it founds nothing. Searching is successful by other fields of issue (for example: Summary, Key ...)

Could you please help us to solve the problem.

Attached files show the situation

1. Full List

2. Successful search by Summary

3. Unsuccessful Search by Requester

Thank you in advance

Besarion Adeishvili · Answer

Thank you Angelica

This feature is very useful and I have already voted suggested links :)

Angélica Luz · Answer

Hello Besarion,

Welcome to Atlassian Community!

On the customer portal, customers can find all requests that they created and also the ones shared with them, but currently, it’s not possible to add more options to search for issues in the portal.

We have some feature requests suggesting the implementation of this ability:

* Improve search on customer portal.
* Add the ability to search for other fields on Customer Portal

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica