Automation - Default Rules Missing?

Alan Thrall

I see that there are supposed to be a lot of automation rules in the JIRA service desk, however, when I look there is just 1 of them, that sends an email when something changes.

 

What I want to do is to be able to e-mail customers when a ticket has been waiting for customer for 5 days, which should be a default automation but it's not there.

 

Thanks,

Jack Brickey

It may be that the defaults are added on new projects or some other reason. Regardless you can create your own easily enough using Custom. Basically you create an SLA (e.g. non-responsive customer) that starts when the issue is moved to some status and breaches in 5d. Then you use automation to act on the SLA. If you need further help with this LMK.