Error: Filter Result macro unavailable

Question

Since a few days, the users of our confluence application receives the following error in the editing mode of confluence: -- The gadget at https://<>/jira/rest/gadgets/1.0/g/com.atlassian.jira.gadgets:filters-results-gadget.xml was not added to this confluence instance yet. The error message in the view mode is : This gadget cannot be displayed on your dashboard. This could be due to a licensing problem or an application error. If you need this gadget, contact your administrator for assistance. Otherwise, you can remove it from your dashboard. -- We can't also find the filter results in the macro browser. Is there a way to enable the plugin again, we looked into the manage apps (system part) but we can't find it. I hope to hear soon

Shannon S · Answer

Hello Rick, Thank you for contacting us about this. Are you able to browse the gadget URL directly from your browser (i.e. https://<>/jira/rest/gadgets/1.0/g/com.atlassian.jira.gadgets:filters-results-gadget.xml)? There might be an issue with Confluence connecting to your Jira server. Additionally, you can try removing and re-adding the Jira URL following Registering External Gadgets, and checking the Confluence whitelist. Failing that, I would recommend stopping Confluence, clearing the plugins cache, and then restart Confluence. Let me know if you have any trouble. Regards, Shannon