JIRA Unread Comment Indicator

Question

Hi

I have been asked to implement some sort of indicator that there are new/unread comments on an issue. I realise JIRA doesnt do this natively, but was wondering if anyone had any ideas/done something to reproduce this sort of functionality.

I was initially hoping to just increment a field when a new comment was added, and have a workflow transition to set the field to 0, but am not 100% sure how to complete the first part

Thanks

Aspect Infra Te · Answer

oo... so you want an unread comment indicator not as a flag for users that they have comments unread on issue but as a flag do or not assignee reads all of changes in issue?

at least as i see you can remove comment from menu and add another fake transition with a comment screen and this 'counter' field modification

Duncan DAVIES1 · Answer

I was planning on just the Assignee to be able to reset the count to 0 - as they are the main person the count is there for

Aspect Infra Te · Answer

you should bear in mind that you need per-user unread indicator - so one counter is not enough

imho you need a flag per issue per user but this can be a pretty good load for big jira instances