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Customers can't able to add or remove watchers

Naveen Dornala_8btjf0

Project has required permissions "Voters & watchers permission", but still customers can't able to see any option about watchers in thier tickets. We upgraded recently to latest JIRA. Is this causing issue?

Current JIRA version : 8.2.1

Thanks,

D Naveen

Accepted answers

Susan Hauth _Jira Queen_

Hi Naveen,

Customers should use the Participants in the Portal to manage "Watchers". It effectively does the same thing.

Otherwise they must have an agent license to manage watchers in Jira.

Does that help?

Susan

All comments

Susan Hauth _Jira Queen_

Hi Naveen,

Customers should use the Participants in the Portal to manage "Watchers". It effectively does the same thing.

Otherwise they must have an agent license to manage watchers in Jira.

Does that help?

Susan

Naveen Dornala_8btjf0

Thanks Susan.

How to do the "Customers should use the Participants in the Portal to manage "Watchers". ? Could you please provide more details or any supported document how to do. Thanks for your help.

Susan Hauth _Jira Queen_

Hi Naveen,

Here's the documentation:

https://confluence.atlassian.com/servicedeskserver/adding-request-participants-939926441.html

Susan

Naveen Dornala_8btjf0

Thanks Susan for quick help!!!

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