I am not able to access the CREATE button in jira service desk Portal.

Question

I am unable to access the Create button whenever I raise a request in the service desk portal. Our customers are also facing the same issue.

Kindly assist.

Best regards,

Emmaculate.

Emmaculate Ndinda · Answer

Hello Team,

I have granted permission but still, the Create button is not enabled.

Screenshots attached herein.

Thank you.

Dominik Žarković · Answer

check permission scheme to see create issue permissions