Shared ticket with Participant doesn't seem to be working after you move the ticket

Stephy Ong

Hello 

After I moved a ticket from one jsd project to another jsd project. The share ticket doesn't seem to be working. I shared the ticket with one of the user but for some reason this user are not able to see the ticket at all. 

When i check at the backend or Service Desk team view, this user is not in the Watcher list. 

 

Br

Stephanie 

Angélica Luz

Hello Stephanie,

Thanks for reaching out to Atlassian Community!

When moving a ticket from a project to another, usually the request type will be set as “No match” which will prevent customers to see the ticket thought the customer portal. 

Please, check if the request type and ask them to check if they are able to see the ticket in the portal.

Regards,
Angélica