Arsenal Dataplane reports throwing error message

Question

Reports that other Confluence users cannot see Arsenal Dataplane reports in my space. They are getting error message "For the field "Search", you do not have permission to access the saved configuration value: the filter 24614(or it may no longer be valid).

I have already set the Dataplane reports to allow everyone to view it.  I am not sure how to resolve the defects other Confluence users have reported.  The page itself has partial restriction of view only. Please help.

David Goldstein _Arsenale_ · Accepted Answer

Pauline- The most likely cause is that your saved Jira filter (with ID #24614) is not shared with the users trying to run your Dataplane report. So even though your Dataplane report itself is shared, those users don't have permission to access your saved Jira filter.

Go to that Dataplane report in Jira, look at which saved Jira filter it is using in the "Search" report config option, and then look up the permissions/sharing for that saved Jira filter in your Jira Issue Navigator.  Modify the sharing for that filter to include the users who will be running your report.

That should do it.

If you continue to experience problems, please reach out to our Arsenale Support team for additional help.