Pending Reason should be mandatory when moving to status Pending

Question

Hi, if a Service Desk Agent changes a ticket to the status Pending, I want the Pending Reason field to be filled in as a mandatory field by the agent. I haven't found a way to add this to the workflow or transition yet.

In a similar way when changing a ticket to Status Resolved. Then the resolution reason has to be selected.

Can anyone help me? Thanks! Regards Sonja

Dominik Žarković · Accepted Answer

You can add validator using scriptrunner to make this field mandatory on that specific transition

Susan Hauth _Jira Queen_ · Accepted Answer

There are several plugins that have "fields" required in the validator section.