Auto reject or closed an issue if user not replies to admin comments innJIRA

Question

If a ticket is open, or accepted, or in clarification and after comment from an admin there is no answer from someone else, then the ticket will be rejected and closed automatically.

Tirupathi Rao_psxkf0 · Answer

Hi Avinash,

Now we installed a trail version of automation for jira plugin . Could you please suggest how we can achieve below requirement.

"If a ticket is open, or accepted, or in clarification and after comment from an admin there is no answer from someone else, then the ticket will be rejected and closed automatically"

Tirupathi Rao_psxkf0 · Answer

Hi @Avinash Bhagawati _Appfire_

As of now we are not yet purchased Automation for Jira plugin . Is there any other way we can achieve this?

Avinash Bhagawati _Appfire_ · Answer

Hi @Tirupathi Rao ,

With the help of Automation for Jira you will be able to configure this.

Thanks,

Avinash