How to integrate cloud confluence knowledge base with on-premise Jira ServiceDesk

Torben Henriksen

Hi,

 

We are moving our Jira ServiceDesk from Cloud to Jira ServiceDesk 3.12 on-premise.

 

We are not able to link to our cloud confluence knowledge base, the link is not available to select.

 

Is there a way for us to connect from our Jira ServiceDesk 3.12 on-premise to our Knowledge base.

 

Thanks

 

Best Regards

 

 

Torben Henriksen

 

 

Alexis Robert

Hi @Torben Henriksen , 

 

did you make an Application Link ? You can have a look at this documentation to link you Confluence Cloud to your Jira Service Desk Server : https://confluence.atlassian.com/cloud/link-to-server-products-from-cloud-744721656.html

You should then be able to link the Knowledge Base from the Service Desk project settings.

 

Let me know if this helps, 

 

--Alexis