How to have FixVersion field appear in the Service desk ticket

Question

I have setup service desk in Jira. When the service desk ticket is resolved there is a pop up screen which allows agents to input the fixversion field. I want this field to appear in the service desk ticket so that customer who raised the ticket knows which version the fix has gone into. I want fixversion to appear once the ticket is resolved and fixversion has a value.

I went to configure screen and added the field in the screen. But it does not seem to appear in the ticket. Can someone please help me.

DND · Answer

Initially I added Fix Version field to just view screens. Because i did not want it to appear in the create screen. I then added it to create screen as well and it worked.

Thank you for your response.

mrcrandell.sw · Answer

Did you configure the Request Type to show the Fix Version field in addition to the overall issue type screen and screen scheme?