Why is my optional field showing as required in my request type?

Gregory Amarante

I have a problem with my Request Types in JIRA. Due Date is an optional field in my Default Field Configuration, but it appears as required for one request type ("General Assistance") and not the other ("Report Request/Data Analysis").

If I look at the issue types of these two request types, I see that they both share the same Workflow, Field Configuration, and Screen.

If I look at the Default Field Configuration (which they share), the Due Date field is not required. If it were required the toggle link would read “Optional” instead of “Required”.

For General Assistance I can add and remove Due Date. In addition, if I create a new request type using the same.

For Report Request/Data Analysis, I cannot remove Due Date (“Remove” is greyed out), but I can hide it. Unfortunately, if I hide it I must specify a default value.

Susan Hauth _Jira Queen_

Hi gregory,

Fields can be made mandatory or options in the configuration of the Request type in Jira Service Desk settings.  Go to Project Settings - Request Types - find the request type and select "edit fields".

Hope that helps

Susan