Incoming email not added as comment to issue by ETI mail handler

Question

I am using Jira Service Desk 3.15.3 and Email This Issue 7.1.2 addon. Incoming mails are processed by Jira mail server (system > incoming mail ...) and Email This Issue Mail Handler. Problem is when customer replies to notification, comment is not added. At the same time under Emails section in the ticket I see, that customer has commented this issue by email. What can cause that comment is no added?

Cheers,

Andrus Voolaine

Andrew · Accepted Answer

Hi

Could You please check permissions and log files 'incoming-mail...'. I have case when handler did changes as user, but user haven't permission.

B.R.